Despite the easing of restrictions we still need to remain cautious and protect our community. COVID-19 has not gone away so we are asking all patients to continue to comply with these guidelines for the moment. Due to the close contact nature of treatment and for the safety of all those attending clinic we are maintaining the use of PPE for practitioners and of course the thorough cleaning between each appointment.

Every decision has been made with your welfare and the welfare of those around us in mind. Things continue to look and feel a little different. Hopefully you will understand and continue to find reassurance in the current guidelines for all patients.

Before your appointment

You will be asked to complete a screening form about your recent health. This will be sent to you via your reminder email if time allows, or will be completed over the phone if you need to attend immediately. Please be aware this form must be completed for your appointment to go ahead.

On the day

1. Check in with yourself - how do you feel? If you have symptoms of a cough, temperature, loss of taste or smell, fatigue or body aches, please stay at home. We can rearrange your appointment for when you are feeling better.

2. Please come to your appointment on your own if at all possible.

3. Please bring as few possessions with you as possible.

4. Please be on time as appointments will need to finish promptly.

5. Please bring a face mask to wear in clinic.

Entering the practice and your appointment

1. Please only enter the building at your appointment time.

2. Please wear a face mask at all times in the building (unless you are exempt).

3. Please try to avoid bringing too many bags or coats into the practice and please have your mobile phone stored in your pocket.

4. Please ensure you wash your hands with alcohol hand gel or soap and water in the facilities as you enter the building (men's on the left, women's on the right).

5. Please limit the number of family members, carers and children accompanying you if possible.

6. Please be aware that all appointments must finish on time to ensure full sanitisation between appointments.

7. Payment by Card, Apple Pay, Android Pay, or online payments only (no cash or cheques).

8. Please be aware that your practitioner will be wearing a mask, apron, and gloves throughout your treatment.

9. You are welcome to bring your own towel for comfort, warmth, and privacy if you would like.

Take care everyone!

Outline Health